Project - Workflow Digitisation

This is done for a leading Immigration consultancy with 50+ staff working on Permanent Resident and Citizenship applications in Singapore. We built a Cloud based system for Customer and Staff to make sure Process is seamless for Customers and scalable for business.

To streamline operations and improve customer experience, We helped to build the platform, & embraced the power of cloud technology. We have developed an innovative, cloud-based platform designed to facilitate seamless interaction between the staff and the clients. This platform offers a simplified, user-friendly interface for customers to upload documents, monitor application status, and maintain open lines of communication with the consultants. For staff, the system provides efficient management of customer data, organized task distribution, and an intuitive workflow.

The introduction of this cloud-based system demonstrated its true value during the COVID-19 pandemic. As organizations worldwide struggled to adapt to the unprecedented scenario, our Customer transitioned smoothly to a remote working model, thanks to Document and Work Management System on cloud. This allowed staff to work from home efficiently without any disruption to service quality.

Furthermore, customers could continue their immigration process without stepping out of their homes. By uploading necessary documents directly to the platform, they could maintain social distancing norms without any delay in their applications. Our Customer had a dream of bringing their business cloud-based, their commitment to customer service and business scalability is notable. We served as a catalyst to help them build this solution!

Features / Points

Technologies